Problem with a contact form’s ”Thank you” message

• igorflor

  said

  Hello,
  On my site (http://sovereignty.bionomica.ru/contacts/) I use a contact form shortcode “[contact_form]“. The form works well with only one exception: when the “Send” button is clicked, the form doesn’t change to show the “Thank you” message. It stays still with the information filled and additionally a few lines of code appears which means that something is wrong. But despite that the message comes to the addressee successfully. What should be done to make it show the “Thank you” message?
  Thanks a lot in advance!

• jeffw

  said

  What you are seeing are not errors or warnings, they are notices…

  Notice: Undefined index: _R in /www/bionomic/www/htdocs/wp-content/themes/parallelus-razor/framework/utilities/email-functions.php on line 108
  Notice: Undefined index: _S in /www/bionomic/www/htdocs/wp-content/themes/parallelus-razor/framework/utilities/email-functions.php on line 114

  Notices do not affect the execution of PHP in any way, they are just notices. Very often PHP notices mean nothing, i.e. they report issues that are not actually issues. If you don’t want to see these notices then you will need to set WP_DEBUG to false in your ‘wp-config.php’ file. Once you have done that the contact form should work properly. (It is the notices being returned after the form is submitted that is preventing the AJAX script from seeing the “success” string and then displaying the “thank you” message.)

• igorflor

  said

  Thank you, Jeff,
  I’ve checked the ‘wp-config.php’ file. WP_DEBUG has been set to false. Seems the reason why the contact form doesn’t display the “thank you” message is different. By the way, my site is a multisite. May there be any other ‘wp-config.php’ file?

• jeffw

  said

  You’ll need to contact your web hosts and ask them why PHP notices are being displayed when you have set WP_DEBUG to false. I don’t know anything about multisite setups, if you need help with that please ask in the WordPress support forum.

  It is the notices being returned after the form is submitted that is preventing the AJAX script from seeing the “success” string and then displaying the “thank you” message. Once you have done whatever needs to be done to prevent PHP notices being displayed the contact form should work properly.

• igorflor

  said

  OK, Jeff, then I’ll contact my web host.
  Thank you for your time.